Privacy Policy
Last Updated: October 10, 2025
1. Introduction
Welcome to Neon Tantra. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, and safeguard your information when you contact us or use our services.
By contacting us or using our services, you consent to the data practices described in this policy.
2. Data Controller
For the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws, the Data Controller is:
Neon Tantra
contact@neontantra.com
3. The Information We Collect
We collect information that you provide to us directly:
Personal Data You Provide Voluntarily:
- Contact Information: Name, email address, phone number when you contact us via email, phone, or social media.
- Booking Information: Details related to your appointments, preferences, and any special requests.
- Payment Information: We use a third-party payment processor (e.g., Stripe, PayPal). We do not store your credit card or bank details on our servers. The processor will collect and handle your payment information according to their own privacy policy.
- Communications: Records of your correspondence with us.
4. How We Use Your Information
We use the information we collect for the following purposes, based on the legal grounds of contract performance, legitimate interests, or your consent:
| Purpose of Processing | Legal Basis for Processing (under GDPR) |
|---|---|
| To provide and maintain our services, including managing your bookings. | Performance of a contract. |
| To process your transactions and send you related information. | Performance of a contract. |
| To manage your account and respond to your inquiries. | Legitimate interests (to provide customer service). |
| To send you administrative emails, technical notices, and updates. | Legitimate interests (for operational efficiency and security). |
| To send you marketing and promotional communications (only if you have explicitly opted-in). | Your Consent. |
| To comply with legal obligations (e.g., tax, accounting). | Legal Obligation. |
5. How We Share Your Information
We do not sell, trade, or rent your personal data to third parties. We may share your information in the following situations:
- Service Providers: We may share data with trusted third parties who assist us in operating our business or servicing you (e.g., our payment processor). These parties are obligated by contract to keep your information confidential and use it only for the purposes we specify.
- Legal Obligations: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
6. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required to comply with our legal obligations (such as tax and accounting laws), resolve disputes, and enforce our agreements.
7. Your Data Protection Rights under the GDPR
You have the following rights regarding your personal data:
- Right of Access: You can request copies of your personal data.
- Right to Rectification: You can request that we correct any inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, under certain conditions.
- Right to Restrict Processing: You can request that we restrict the processing of your personal data, under certain conditions.
- Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you.
- Right to Object: You can object to our processing of your personal data.
- Right to Withdraw Consent: Where we rely on your consent (e.g., for marketing), you can withdraw it at any time.
To exercise any of these rights, please contact us using the details provided in Section 2 (Data Controller).
You have the right to lodge a complaint with a supervisory authority. In France, this is the Commission Nationale de l’Informatique et des Libertés (CNIL). You can find their contact details here: https://www.cnil.fr.
8. Data Security
We have implemented appropriate security measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: contact@neontantra.com